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Travel Agent Essentials
Introduction
IMPORTANT UPDATE
Welcome!
The Travel Industry
The Travel Agent
Skills to be a Successful Agent
COVID-19 Impact
Getting to Know the Traveller
Who Travels
Why They Travel
How They Travel
Where They Travel
What They Do
Planning Their Perfect Trip
Exam 1
Airfare
Preparing
Airline Policies
Pricing
Published Fares
Taxes & Fees
Selecting the Flight
ULCCs
Booking
Tickets
Restrictions
Flight or Air Passes
Helpful Tips
Exam 2
Vehicle Rentals & Rail
Vehicle Rentals
Rail Travel
Exam 3
Cruising
Cruise Terminology
Why Cruise?
What's Onboard?
Selecting the Cruise
Where to Cruise
Cruise Lines
Pricing
Booking
Cruising Tips
Exam 4
Packages & Tours
Packaged Vacations
Tours
Group Travel
Package Styles
Booking
Exam 5
Accommodation
Styles
Short-Term Rentals
Classifications
Pricing
Preparing
Booking
Exam 6
Travel Insurance
Importance of Travel Insurance
Types of Insurance
Selling Travel Insurance
Handling Objections
Exam 7
Agent Resources
Airline Links
Tour Operator Links
Cruise Line Links
Supplier Training Tool Links
Loyalty/Reward Programs
Booking Engine Links
Supplier's Areas of Service
Average Supplier Commissions
Booking Form Assignment
Ontario Agents
Sales & Marketing
Sales Skills
Making the Sale
Closing the Sale
Common Misconceptions
Specialization
Branding
Marketing
Digital Marketing
Website
Exam 8
Geography - Under Construction
Introduction
Canada
United States
Mexico
Caribbean
Europe
Central & South America
Oceania
Asia
Africa
Final
Course Evaluation
Helpful Tips
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