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Travel Agent Essentials
1. Introduction
Welcome! (2:04)
The Travel Industry
The Travel Agent
Day in the Life
Lessons from Agents
Skills to be a Successful Agent
COVID-19 Impact
2. Getting to Know the Traveller
Who Travels
Why They Travel
How They Travel
Where They Travel
What They Do
Quiz 1
3. Air Travel
Preparing
Airline Policies
Pricing
Published Fares
Taxes & Fees
Selecting the Flight
ULCCs
Passenger Bill of Rights
Booking
Tickets
Restrictions
Flight or Air Passes
Helpful Tips
Quiz 2
4. Vehicle Rentals & Rail
Vehicle Rentals
Rail Travel
Quiz 3
5. Cruising
Cruise Terminology
Why Cruise?
What's Onboard?
Selecting the Cruise
Where to Cruise
Cruise Lines
Pricing
Booking
Cruising Tips
Quiz 4
6. Packages & Tours
Packaged Vacations
Tours
Adventure Travel
Niche Travel
Group Travel
Package Styles
Booking
Evaluating the Tour
Terms & Conditions
Quiz 5
7. Accommodation
Introduction
Top Hotel Chains
Styles
Short-Term Rentals
Classifications
Pricing
Preparing
Booking
Quiz 6
8. Geography
Introduction
Canada
United States
Mexico
Caribbean
Central & South America
Europe
Oceania
Asia
Africa
9. Travel Insurance
Importance of Travel Insurance
Types of Insurance
Selling Travel Insurance
Handling Objections
THiA
Quiz 7
10. Integral Information & Resources
Maps
Time Zones
Environment & Climate
International Travel
Useful Links for a Working Agent
Additional Learning Links
Agent Reward Programs
Booking Form Assignment
11. Sales & Marketing
Sales Skills
Making the Sale
Closing the Sale
Common Misconceptions
Specialization
Branding
Marketing
Digital Marketing
Website
Quiz 8
12. Next Steps
The Job Search
Resume Building
Working as an Independent Travel Agent
Further Certifications
Final
Course Evaluation
Final Quiz
Helpful Tips
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