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Departures Travel Agent Course
Introduction
Welcome! (1:55)
The Travel Industry
The Travel Agent
Day in the Life
Lessons from Agents
Skills to be a Successful Agent
COVID-19 Impact
Getting to Know the Traveller
Who Travels
Why They Travel
How They Travel
Where They Travel
What They Do
Planning Their Perfect Trip
Exam 1
Airfare
Preparing
Airline Policies
Pricing
Published Fares
Taxes & Fees
Selecting the Flight
ULCCs
Passenger Bill of Rights
Booking
Tickets
Restrictions
Flight or Air Passes
Helpful Tips
Exam 2
Vehicle Rentals & Rail
Vehicle Rentals
Rail Travel
Exam 3
Cruising
Cruise Terminology
Why Cruise?
What's Onboard
Selecting the Cruise
Where to Cruise
Cruise Lines
Pricing
Booking
Cruising Tips
Exam 4
Packages & Tours
Packaged Vacations
All Inclusives
Tours
Adventure Travel
Niche Travel
Group Travel
Package Styles
Evaluating the Tour
Terms & Conditions
Booking
Exam 5
Accommodation
Introduction
Top Hotel Chains
Styles
Short-Term Rentals
Classifications
Pricing
Preparing
Booking
Exam 6
Geography
Introduction
Canada
United States
Mexico
Carribean
Europe
Central & South America
Oceania
Asia
Africa
Travel Insurance
Importance of Travel Insurance
Types of Insurance
Selling Travel Insurance
Handling Objections
Exam 7
Integral Information & Resources
Maps
Time Zones
Environment & Climate
International Travel
Useful Links for a Working Agent
Additional Learning Links
Agent Reward Programs
Canadian Supplier Commissions Chart
Cruise Line Commissions Chart
Booking Form Assignment
Sales & Marketing
Sales Skills
Making the Sale
Closing the Sale
Common Misconceptions
Specialization
Branding
Marketing
Digital Marketing
Website
Exam 8
Next Steps
The Job Search
Resume Building
Working as a Home Based Agent
Further Certifications
Final
Final Exam
Course Evaluation
Congratulations (0:47)
Short-Term Rentals
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