Frequently Asked Questions (FAQs)


Who is this course for?

This course is for everybody with a passion for travel. There are absolutely no prerequisites to register, and everything that you will need for your first day in the role of an agent is covered. Whether you are looking to work independently as a home-based advisor or in a retail agency setting, you will come out of this course prepared to begin your dream career. There are no prerequisites to register, we do recommend a high school equivalency; ability to receive instruction, respond and research in the English or French language, key boarding skills and an interest in sales.  



How long do I have to complete this course?

We know that everyone has different schedules and available time to study, so there is no time limit on completing the program. It is completely 'go at your own pace.’ The live group touchpoints are scheduled monthly to facilitate curriculum review. 

Most students graduate within 3 – 6 months; however, this is completely up to you.



What is the learning process?

Online-Synchronous, 100% online delivery with scheduled date and time course reviews. There are 12 modules in all. The ACTA instructor-led reviews are scheduled after modules 4, 9 and 12 to ensure engagement and content understanding.


Do I need any previous travel industry experience to register for this course?

The Travel Agent Essentials program is for everyone, we designed it specifically for newcomers to the industry. A seasoned traveller who wants to share their passion with friends, family and clients would benefit from learning the mechanics of the business of travel, a second career choice for those bitten by the travel bug. Truly a program for everyone!



Do I need any specific computer programs or software to access the course?

You will need an internet connection on any device (computer, tablet or mobile). No specific software is required. The mobile requires an Apple device.



Will I be a certified Travel Agent after this course?

You will receive a certification of completion as well as the detailed summary of what you’ve learned. Our goal is to get you to industry standards and a level of professionalism that is required to work in retail travel. After this course, you will be both knowledgeable and confident enough to pursue your career in travel. With the support of ACTA and the completion of TAE, you will be prepared for an entry level role as a travel agent or a home-based advisor, working with a host agency.

Note:

*Ontario based agents will need to complete the TICO exam to legally sell travel in Ontario and be part of an Ontario TICO registered travel agency. https://tico.opilink.com/tico/courses

**B.C agents must be registered with a B.C travel agency through Consumer Protect B.C.

***QC agents must be registered with OPC


Do you offer career resources upon graduation?

ACTA has over 10,000+ members and you will be invited to share your TAE completion status in the ACTAVision Newsletter, distributed bi-weekly to our members. Once your name is published, if you have a LinkedIn account, agency managers, owners and host agency’s will be able to reach out directly to you.


Are there continuing education opportunities?

ACTA also provides further educational and career resources via our destination and industry specialist programs geared to destinations and travel industry services and sectors. In addition, we provide invaluable webinars, podcasts, familiarization trip opportunities, marketing and social media tool kits and the ACTAVision newsletters to keep you apprised of the most up to date information and news that is forthcoming in the industry.

Furthermore, you will be provided with the opportunity to continue your travel career path by completing ACTA’s highly recognized Certified Travel Counsellor accreditation.


What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, please contact us within 72 hours of purchase to discuss. 


I have more questions, is there someone I can talk to?

Of course! We want everyone to feel confident in their choice. Please email any further questions to [email protected]. From here you can ask your questions directly or set up a phone call to discuss in greater detail.